RETURNS & REFUND

RETURNS: 7 days

LUKE CLOTHING allows returns and exchanges for purchased items within 7 days of delivery.

 

RETURNS MADE EASY:

  1. Please do not tear away/or, discard the price tag on the garment you’ve purchased from LUKE CLOTHING
  2. To maintain hygiene standards, we reserve the right to reject returns of items that appear to have been worn, washed, stained, torn in places, or soiled.
  3. Kindly note that product exchanges are subject to product & size availability.
  4. You can initiate a return request through our returns center within 7 days of delivery. Simply follow the steps by clicking on the RETURN REQUEST link (kindly note that this has been conveniently place for your ease both under (i) Main Menu, and, (ii) Footer section)
  5. Go to Menu -> RETURN REQUEST -> put the Order Number & your registered Email ID/phone number you put at the time of purchasing your order.
  6. You will be charged a flat return fee of Rs 100 which will be deducted from the refund amount
  7. Once our support team confirms your return request, we'll start the reverse pickup process. Once the items have been collected, we will promptly process your exchange or refund accordingly.
  8. After the returned item arrives at our warehouse and passes the quality inspection, the refund process will begin, usually taking 5-7 business days.
  9. We can refund you either through your bank account or a gift coupon – whichever you find more convenient.
  10. Kindly note that in the event of a return of a discounted item, the refund will only cover the amount that you paid, not the current product price.
  11. If the reverse pick-up service is not available at your PIN Code, we request that you please make arrangements to ship the product back to us on your own - should we not receive the product back in the same way we sent you (i.e. packed product is dirty, creased & torn, used, price tag opened)..please note we will not be able to process your return request.
  12. Alternately, if the package comes back to us in the same manner we shipped it to you, kindly note you have the option to receive a refund of INR 100 as return shipping costs either as a gift coupon or amount credited to your bank account (once the returned item passes the quality inspection).
  13. Kindly note that refunds or exchanges are not applicable for highly discounted products.

     RETURNS: SELF SHIPPING PROCESS

    1. Instructions for Safe Packaging and Shipping
      • Our top priority is ensuring your items arrive safely back to us/intended destination.
      • To achieve that, please pack them securely.
      • Additionally, all items must be unused and have their original tags and packaging intact.
    2. Please courier it back to the following address :
      • Luke Clothing, C/o Ratna Luke, "C" Block, Aditya Ocean Heights, Pedda Rushikonda, Rushikonda Beach Road, Vishakapatnam, Andhra Pradesh, Pin – 530045, INDIA
    3. Once your product arrives back to us, we'll promptly notify you via email, message or phone call.
    4. Our recommendation is 'Indian Speed Post,' as it is a government-owned entity with the most extensive & widely distributed postal network in India [IMPORTANT NOTE: we request that you do not use Professional Couriers for self-return as they are not reliable, and the return package will NOT BE ACCEPTED BY US if there’s any form of (i) damage by way of torn or opened package/parcel, (ii) and/or the returned items appear to have been worn, washed, staining or have been soiled, or, (iii) we’ve received a COMPLETELY DIFFERENT item than the one we sold to you]

     

    REFUNDS

    1. Our products are backed by a complete refund policy, covering the entire purchase amount.
    2. The refund will be issued to the original payment method used during the order placement process