SHIPPING & DELIVERY

LUKE CLOTHING ships to all the pin codes in India. We have partnered with best logistics services to ensure that your products are handled professionally and delivered on time. 

IMPORTANT NOTE: 

  • Order cut off time : 4 pm IST (orders placed post 4 pm will be dispatched the next day)
  •  Order handling  time : 0-1 day (MON - FRI)
  • Transit Time : 2-3 days (Metro), 5-7 days (non metro)

 

ORDER PROCESSING & DISPATCH

  1. Our goal is to fulfill your orders promptly. Typically, your order will be dispatched within 24 hours on business days - our business days are Monday through Friday (SAT & SUN being half working days).
  2. You will be intimated via email/SMS about the tracking details of your order once your order has been shipped (hence please ensure you fill in the email & mobile number fields correctly)
  3. In the case of any delay in processing your order, we will keep you informed on the reason for possible delay/s.

 

ORDER TRACKING

  1. Upon dispatch of your order, we will send you an email with Tracking URL and AWB number.
  2. You can use the tracking URL to live track your order. Go to Menu -> TRACK YOUR ORDER -> place the (i) Order Number & your registered Email ID, or, use the (ii) Tracking Number to keep a tab on your order in real-time at every stage [kindly note that this has been conveniently place for your ease both under (i) Main Menu, and, (ii) Footer section]
 

ORDER DELIVERY:

  1. Our logistics partner usually deliver the shipment in 2-3 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. However, in case of any unforeseen situations or rare operational issues, there might be a delay in delivering your order. Kindly track your order with the details we will provide at your registered email ID. 
  2. IMPORTANT NOTE : A 10-digit Indian mobile number is required for package delivery within India. Failure to receive an OTP may result in non-delivery of your package which would be totally beyond our control, and result in additional charges if the package returns back to us. May it be kindly noted that you will be responsible for the additional shipping charges to reship the package.

 

SHIPPING RATES:

We offer free shipping for (i) all pre-paid purchases, and (ii) purchases above Rs 2990 which will be delivered within India.

However, please note that if you choose the cash on delivery (COD) option, a cash handling fee will be added to the standard shipping charge by our carrier partner. This fee would reflect in your bill in addition to the cost of the purchased product.

 

SHIPPING TIME:

  1. We aim to deliver to most serviceable pin codes within 2-3 days in metro cities, and 5-7 days in non metro cities.
  2. While we aim to meet this timeframe, please note that there may be a possible delay of 2-3 business days in delivery by the courier partner.
  3. Rest assured that you will receive a unique tracking link via email/SMS after your order is sent to our delivery partner. This allows you to keep an eye on your package and stay informed at every stage of the delivery process.

 

TRACK YOUR ORDER:

  1. Once your order has been shipped, we'll notify you via email and SMS with a tracking number.
  2. Alternately, You can ALSO track the progress of your order in real-time via the TRACK-YOUR-ORDER link we’ve on our website under both (i) Menu or (ii) Footer section (these have been conveniently placed for your ease).

 

We are always HAPPY TO HELP !